We ensure items are checked thoroughly before shipping out. We only accept any refund/exchange with below policy:
· Refund/exchange can be requested within 2 days upon goods received by sending email to firstname.lastname@example.org and for unused product in their original packing ONLY if the product is due to manufacturer defects. Products are considered faulty if they are received damaged. Damage as a result of wear and tear are not considered to be faulty. Please ensure you follow all care instructions carefully. We may ask you to send a photograph or return the faulty item. Once we have either received your photo or product and we have inspected we will notify you via email of either rejection or approval of your exchange. If a replacement product is not available, you will be refunded the purchase price processed via your original method of payment within seven business days.
Refund or exchange rules will not apply for any goods that includes toiletries, mattresses, personal goods (hygiene and sanitation reason), and any product that has opened or unsealed.